This guide will help you evaluate the costs associated with managed IT services for your business, from understanding common pricing models to what services you can expect to be included. Whether you have a small, family-run construction business or a large financial firm with multiple locations, we’ll walk you through everything you need to know to make a well-informed decision that will help you reduce overall IT costs, improve efficiency, and support future business growth.
Cost Comparison for Managed IT Services
Managed IT Services pricing is structured to accommodate the diverse needs and operational scales of different businesses. When comparing prices, you’ll notice that Managed Service Providers (MSPs) typically use a few different pricing models that often depend on the scale and scope of services offered.
Each of these models has its own merits and is chosen based on the specific IT needs of a business, ensuring that you get the most value for your investment while keeping your IT systems efficient and secure.
Here’s a breakdown of how pricing for managed IT services is commonly calculated:
Per User: Costs are determined based on the number of users accessing the IT services. This pricing model is ideal for businesses with a clear number of employees who need consistent access to IT support.
Per Device:Charges are applied for each device managed, such as computers, servers, and mobile devices. This pricing model is ideal for companies that have more devices than users, ensuring each device is properly maintained and secured.
À La Carte: Clients select and pay only for specific services they need, similar to ordering from a menu. This pricing model is ideal for organizations that require only certain services, allowing them to tailor their IT support without paying for unnecessary extras.
Flat Fee: A single, fixed rate that covers all agreed-upon managed IT services. This pricing model is ideal for businesses looking for comprehensive, all-inclusive IT services at predictable costs.
MSP Tier
Pricing Model
Cost Range per User/Month
What Influences Cost
Low Tier MSPs
Per Device/Per User
$50 – $100
With minimal overhead and limited processes, these providers can offer affordable, basic IT support, but their services may not be fully scalable and their expertise may be limited.
Mid-Tier MSPs
Per User/A La Carte
$100 – $150
Mid-tier MSPs offer a broader range of services, often including both reactive and proactive support, as well as some limited consulting.
Top-Tier MSPs
Per User/Flat Fee
$125 – $250
These providers offer the most comprehensive services such as proactive management, security solutions, strategic consulting, and 24/7 IT support.
Managed IT Services Monthly Cost Comparison
To give you a clearer picture of potential costs, we’ve evaluated each category of managed IT services based on what they typically offer and the associated costs. Of course, pricing will vary widely based on the size of your business and the services you need, but this comparison will give you a rough idea of what to expect for managed IT services pricing.
For this comparison, we’re estimating the monthly cost of services for a business with 30-40 users and two servers. As you can see, even for smaller businesses, top-tier MSPs can provide significant savings compared to the cost of handling your IT in-house.
Service Type
Total Monthly Cost
Low Tier MSP
$3,500 / month
Middle Tier MSP
$5,250 / month
High Tier MSP
$7,000 / month
In-House IT
$12,250 / month
Managed IT Services Pricing: What’s Included
When evaluating managed IT services, it’s essential to understand the full scope of services that are being offered so you can evaluate potential providers and make the right choice for your business. The category of IT services you need can greatly impact pricing.
Below are seven categories to consider when deciding what to include in your managed IT services. The ideal IT solutions will be tailored to the size and nature of your business, so you may need many of the services below, or just a few.
If you’re not sure which services are right for your business,set up a free consultation with us so we can build an IT solution package specifically designed for your organization.
1. Monitoring and Management
Infrastructure Management
Includes the management of physical hardware, network systems (such as WiFi equipment), and data centers.
Network Monitoring
Continuous monitoring of network performance to detect and report issues such as network slowdowns, outages, unauthorized access, and other security breaches.
Server and Endpoint Management
Maintenance and updates for servers, desktops, laptops, and mobile devices to ensure they are secure and functioning efficiently.
2. Support and Helpdesk
Availability
Services should be available 24/7, especially for businesses that operate around the clock or across different time zones.
Response Time
The speed at which support teams respond to and begin resolving issues. For example, quality providers should be able to respond in under one hour for high-priority issues.
Communication Channels
Multiple channels should be available for initiating support requests, such as phone, email, chat, and a ticketing system such as Zendesk.
3. Security Services
Cybersecurity Monitoring
Continuous scanning for threats and vulnerabilities, such as phishing emails and unauthorized access to sensitive records.
Threat Mitigation Strategies
Implementations such as firewalls, antivirus software, and anti-malware programs.
Compliance and Auditing
Ensuring that the business complies with legal and regulatory requirements related to data security (i.e. HIPPA and GDPR).
4. Backup and Disaster Recovery
Data Backup Solutions
Regularly scheduled and automated backups to secure data.
Recovery Protocols
Clear and tested procedures for data recovery in case of hardware failure, cyberattack, or natural disaster.
Offsite Storage Options
Storing backup data at a geographically separate location to safeguard against local disasters.
5. Cloud Services
Cloud Storage and Infrastructure
Options for hosting data and infrastructure in a cloud-based system to improve scalability and accessibility.
Software as a Service (SaaS)
Hosting applications in the cloud for use on a subscription basis. Examples include Google Workspace or Microsoft 365.
Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)
Providing platforms and infrastructure that allow businesses to develop, run, and manage applications without the complexity of building and maintaining the underlying infrastructure. For example, Microsoft Azure App Service or Google Compute Engine.
6. Consultation and Advisory Services
IT Strategy Development
Guidance on aligning IT strategies with short- and long-term business objectives.
Technology Planning
Planning future technology needs and upgrades necessary to keep pace with business growth.
Risk Management
Identifying and managing IT risks that could impact business operations.
7. Specialized Services
Custom Software Development
Designing software solutions tailored to the specific needs of the business. For example, setting up CRM systems like Salesforce.
Integration Services
Ensuring that new technologies work seamlessly with existing systems.
Training and Support
Providing training for staff to effectively use new technologies and systems, including cybersecurity training.
Our Process
At Tardigrade Technology, we focus on tailoring our managed IT solutions to your exact business needs, whether you are a small business just starting out or a larger enterprise looking to upgrade your existing IT services. To help us determine the best managed IT services for your business, our process includes three key steps: discovery, development, and deployment.
Discovery
During the discovery phase, our priority is getting to know your business, the size of your network, and what services you need for daily operations to run as smoothly as possible. We’ll discuss your current IT setup and identify areas that could be improved.
Development
In the development phase, we custom design an IT solution based on the specific information we learned during discovery. We focus on improving efficiency by eliminating redundancies and optimizing your systems for future growth.
Deployment
Our priority during the deployment phase is a smooth transition to your new IT systems with as little interruption to your operations as possible, seamlessly integrating new software or technology with your current setup. We also provide training for you and your staff to ensure you’ll get the most from your new IT services.
Testimonials
“We’ve been using Tardigrade Technology for over 20 years now. Sure they know IT, but more than that, they know how to make IT work for us!”
– Joe, Family Service of the Piedmont
“We are extremely happy with this company. Tyler has been the tech we speak to mostly and he is always a pleasure to work with.”
– Terri, Junior League of Raleigh
“Tardigrade was very responsive, very communicative, and very prompt with their service. I highly recommend the company, very professional. They did a great job!”
– Steve, Potent Potables
Tardigrade Technology’s Managed IT Services
At Tardigrade Technology, we deliver reliable and effective managed IT services that align perfectly with your organization’s specific needs and financial considerations. Whether you’re a retail business that needs to manage point-of-sale systems or a healthcare clinic where securing private data is a top concern, we can build a custom, cost-effective solution that’s right for your business.
Like the resilient tardigrade, we want your business to thrive no matter what challenges appear on the horizon. That’s why we do more than just keep your systems running: we optimize your IT setup to increase your operational efficiency and prepare for future growth.
Managed IT Services Pricing Guide for 2025
This guide will help you evaluate the costs associated with managed IT services for your business, from understanding common pricing models to what services you can expect to be included. Whether you have a small, family-run construction business or a large financial firm with multiple locations, we’ll walk you through everything you need to know to make a well-informed decision that will help you reduce overall IT costs, improve efficiency, and support future business growth.
Cost Comparison for Managed IT Services
Managed IT Services pricing is structured to accommodate the diverse needs and operational scales of different businesses. When comparing prices, you’ll notice that Managed Service Providers (MSPs) typically use a few different pricing models that often depend on the scale and scope of services offered.
Each of these models has its own merits and is chosen based on the specific IT needs of a business, ensuring that you get the most value for your investment while keeping your IT systems efficient and secure.
Here’s a breakdown of how pricing for managed IT services is commonly calculated:
Managed IT Services Monthly Cost Comparison
To give you a clearer picture of potential costs, we’ve evaluated each category of managed IT services based on what they typically offer and the associated costs. Of course, pricing will vary widely based on the size of your business and the services you need, but this comparison will give you a rough idea of what to expect for managed IT services pricing.
For this comparison, we’re estimating the monthly cost of services for a business with 30-40 users and two servers. As you can see, even for smaller businesses, top-tier MSPs can provide significant savings compared to the cost of handling your IT in-house.
Managed IT Services Pricing: What’s Included
When evaluating managed IT services, it’s essential to understand the full scope of services that are being offered so you can evaluate potential providers and make the right choice for your business. The category of IT services you need can greatly impact pricing.
Below are seven categories to consider when deciding what to include in your managed IT services. The ideal IT solutions will be tailored to the size and nature of your business, so you may need many of the services below, or just a few.
If you’re not sure which services are right for your business, set up a free consultation with us so we can build an IT solution package specifically designed for your organization.
Our Process
At Tardigrade Technology, we focus on tailoring our managed IT solutions to your exact business needs, whether you are a small business just starting out or a larger enterprise looking to upgrade your existing IT services. To help us determine the best managed IT services for your business, our process includes three key steps: discovery, development, and deployment.
Testimonials
“We’ve been using Tardigrade Technology for over 20 years now. Sure they know IT, but more than that, they know how to make IT work for us!”
– Joe, Family Service of the Piedmont
“We are extremely happy with this company. Tyler has been the tech we speak to mostly and he is always a pleasure to work with.”
– Terri, Junior League of Raleigh
“Tardigrade was very responsive, very communicative, and very prompt with their service. I highly recommend the company, very professional. They did a great job!”
– Steve, Potent Potables
Tardigrade Technology’s Managed IT Services
At Tardigrade Technology, we deliver reliable and effective managed IT services that align perfectly with your organization’s specific needs and financial considerations. Whether you’re a retail business that needs to manage point-of-sale systems or a healthcare clinic where securing private data is a top concern, we can build a custom, cost-effective solution that’s right for your business.
Like the resilient tardigrade, we want your business to thrive no matter what challenges appear on the horizon. That’s why we do more than just keep your systems running: we optimize your IT setup to increase your operational efficiency and prepare for future growth.
Learn more about our managed IT services and set up a free consultation today so we can craft a service package that fits your budget and exceeds your expectations.